Client work
AI assistants with human approval
AI assistance for everyday client-service work.
AI assistants embedded in the agency's own delivery workflow, starting with client service: they draft, sort and assemble the repeatable work, and a person approves every outbound step.
- Repeatable delivery workFrom the agency's existing client pipeline
- AI assistantDrafts and assembles inside the team's own tools
- Human approvalNothing reaches a client unreviewed
- Sent to the clientIn the agency's voice
- Reusable skills
- Assistant behaviour is assembled from small, reusable pieces the team can extend.
What needed to change
An agency's quality lives in its people, and so does its ceiling.
Bespoke work under deadline means process and know-how sit in individuals' heads, and the repeatable parts of delivery quietly consume the time that should go to ideas and craft.
Scaling an agency usually means scaling headcount at the same rate. We were brought in to change that equation without changing what the agency is good at.
What we built
From plan to working software
The changes agreed with the agency were carried through into software the team uses every day, not left in a strategy document.
Assistance where the work happens
The assistants sit inside the tools the team already uses, on the repeatable parts of delivery.
Approval by design
A person stays on every outbound step, so the agency keeps its voice and its judgement.
What changed
Repeatable delivery work now runs with AI assistance, freeing senior people for creative and strategic work.
new clients at full capacity
new hires
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